STANDARD DELIVERY TIMINGS
Delivery times mentioned below are estimates, subject to conditions such as stock availability, public holidays, busy periods, and on the type of courier service selected.
Normally we wait for every item in your order before shipping the order out, although we may occasionally ship the parcel into separate shipments.
Delivery is done during normal business working hours and may require a signature on receipt. We suggest that you provide a delivery address where someone will be available to accept it.
If you require some items urgently, or have further questions or concerns, drop us an email at email@example.com and we will gladly assist you.
LOCAL (SINGAPORE) ORDERS
Self Collection (Within Singapore Only)
You may collect your order for free at either our office from 11 AM to 6 PM daily. The addresses of these outlets can be found here.
For orders placed using self-collection as a shipping method, please allow us to consolidate your orders within the next 3 - 10 working days upon payment confirmation and have it transferred to the respective store. You will receive an email once your order has reached our store and ready for collection.
If you are in a hurry, self-collection can also be arranged. Contact us on Whatsapp at (+65) 9249 9307 and we'll make it happen.
Local Shipping Charges
We charge 2 flat rates for local shipping:
- Normal Postage: SGD 1.50 (tracking not provided)
- Registered Postage: SGD 3.50 (tracking provided)
- Ta-Qi-Bin : SGD 10 (up to 1 kg)
- Bulk items : Dependant
For purchase above SGD 200, you are entitled for FREE delivery.
Delivery will be done by SingPost and it usually takes 2-3 working days to reach the destination. Ixxi Creative is not responsible for any lost-in-mail occurrences as a result of normal postage. As such, registered postage is always a recommended option.
Orders will be mailed out within 3 days upon payment confirmation excluding weekends and public holidays.
Kindly note that delivery includes any form of artwork/design requested and will be sent out after confirmation.
Tracking will be provided for all overseas shipping if the single order is more than SGD 300. Orders will be mailed out within 3 days upon artwork/design confirmation excluding weekends and public holidays.
Shipping charges mentioned below are applicable for standard, non-bulky items (below 2 kg) only. For bulky items, you will be asked to top up the shipping fees as quoted by the courier. Your order will be mailed out via the most suitable courier service, dependent on the total size and weight.
You may contact our customer service team at firstname.lastname@example.org for order enquiries and details on shipping fee quote.
South East Asia (SEA) Shipping Charges
We ship to SEA countries at a flat rate of SGD 15 and FREE for purchase above SGD 500. Countries included are Brunei, Burma (Myanmar), Cambodia, Indonesia, Laos, Malaysia, the Philippines, Thailand and Vietnam. It usually takes 7-10 working days to reach the destination.
Rest of The World Shipping Charges
We ship to all countries (except SEA) at a flat rate of SGD 30 and FREE for purchase above SGD 500. Countries included are all countries except SEA countries. It usually takes 10-14 working days to reach the destination.